A Commitment to Transparency and Trust
This Privacy Policy outlines how Altamare by Luna Collection collects, uses, and protects personal data in connection with its services, website, and guest interactions.
By using our services or making a reservation, you agree to the practices described in this policy.
1. Information We Collect
We may collect and process the following types of personal information:
- Full name, contact details (email address, phone number)
- Reservation details and stay preferences
- Payment information (processed securely via third-party providers)
- Identification details required by law at check-in
- Communication records (emails, requests, feedback)
We may also collect limited technical data such as IP address, browser type, and website usage through cookies.
2. How We Use Your Information
Personal data is collected and used for the following purposes:
- To process and manage reservations
- To provide accommodation and related services
- To communicate with guests before, during, and after their stay
- To comply with legal and regulatory requirements
- To improve service quality and guest experience
We do not use personal data for automated decision-making or profiling.
3. Legal Basis for Processing
We process personal data based on:
- The performance of a contract (reservation and stay)
- Compliance with legal obligations
- Legitimate business interests (service improvement, security)
- Guest consent, where applicable
4. Data Sharing
We may share personal data with:
- Payment service providers for secure transactions
- IT and system providers supporting our operations
- Legal authorities when required by law
We do not sell or rent personal data to third parties.
5. Data Retention
Personal data is retained only for as long as necessary:
- To fulfill the purposes outlined in this policy
- To comply with legal, tax, and regulatory requirements
Once no longer required, data is securely deleted or anonymized.
6. Data Security
We implement appropriate technical and organizational measures to protect personal data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
While we take reasonable steps to protect data, no system can guarantee absolute security.
7. Your Rights
Depending on applicable laws, guests may have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of their data
- Object to or restrict certain processing activities
- Request data portability
Requests can be submitted using the contact details below.
8. Cookies
Our website may use cookies to enhance user experience and analyze website performance.
Users can control or disable cookies through their browser settings.
9. Third-Party Links
Our website may contain links to third-party websites.
Altamare is not responsible for the privacy practices or content of such websites.
10. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or operational practices.
The latest version will always be available on our website.
11. Contact
For any questions regarding this Privacy Policy or personal data requests, please contact:
Altamare by Luna Collection
Hacıfeyzullah Mah. Yılancıburnu Sok. No:17
Kuşadası, Aydın, Türkiye
Email: [info@altamarehotel.com]
Phone: [+90 256 613 20 00]